Title: 10 Ways To Get Better Your Customer Service

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1. Remain in touch with clientele on a regular basis. Propose them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to
your Web site. After each sale, follow-up with the customer to see if they are content with their purchase.

2. Create a customer focal point group. Invite ten to twenty of your most faithful customers to meet on regular basis. They will give you thoughts and input on how to get better your customer service. You could reimburse them, take them out for dinner or give them free of charge products.

3. Make it easy for your customers to find the way on your
web site. Have a "FAQ" page on your Web site to explain
whatever thing that might confuse your customers. Ask them to list out an electronic survey to find out how design your web site more customer friendly.

4. Resolve all your customers complaints quickly and
successfully. Answer all e-mail and phone calls within an
hour. If possible, you the proprietor of the business, personally take care of the problem. That would mean that your customers you really care about them.

5. Make it simple for your customers to get in touch with you.Proffer as many contact means as possible. Allow
customers to contact you by e-mail. Hyperlink your e-mail
address so customers could visit your site.Offer toll free
numbers for phone and fax contacts.

6. Make sure staff know and use your customer
service policy. Give your employees additional benefits or incentives to practice excellent customer service. Tell employees to be stretchy with each individual customer, each one has different concerns, requirements and wants.

7. Give your customers more than they expect. Send thank
you contributions to lifetime customers. E-mail them online welcome cards on holidays or birthdays. Award bonuses to your customers who make a big buy.

8. Always be gracious to your customers. Use the vocabulary
your welcome, please, and thank you. Be polite to your
customers even if they are being very angry with you. Always make an apology to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way.

9. Prize your customers a point for every one dollar they
expend. Let's say customers can get a free computer for 300
points. That means customers will spend $300 dollars on
your products and services to get adequate points to get the free computer.

10. Make strong relationships with your customers. Invite
them to company meetings, luncheons, workshops or
conferences. Make special events for your customers like
parties, barbecue's, dances etc. This will make them feel
special when you include them in regular business
operations and particular events.

About the Author: About the Author:


Randy Swanston has been studying marketing techniques for several years.
He has learned from some of the best experts in the industry. He still studies with them.
What he brings you is as compilation of all the gems gathered from the best of the best.
Contact info: randy@randyswanston.com
http://www.randyswanston.com